Integrity Solutions

Integrity Solutions® is a performance improvement organization that has successfully helped Med Device and Pharma sales & service teams and their managers increase:

Revenue growth and business development
Customer focus and loyalty
Employee productivity and talent retention

Clients such as Johnson & Johnson, sanofi-aventis, Cordis Endovascular, American Red Cross and thousands of others have achieved breakthrough business results for over 40 years by leveraging our assessment, behavior change and consulting solutions.

We help our clients create value for their customers by building integrity into all interactions.

Read the research that describes an empirically proven performance improvement strategy to increase sales by 20% and more.

Through sales training and service training, Integrity Solutions can help in managing credit union change.

To learn more, visit the Case Studies

Learn More About Our Results-Producing Solutions

Training & Assessment

Service-Selling Skills, Attitudes and Beliefs
Customer Service Skills, Attitudes and Beliefs
Coaching Skills, Attitudes and Beliefs

Consulting

Change Management
Customer Value Gaps
Leadership/Service Team Alignment
Business/Strategic Planning

White Papers for the Healthcare Community

Volume I

Article I: Building a Bridge from Transactions to Solutions
Article II: Maximizing Customer Relationships in a Tough Economy
Article III: Value Enhancement: The Key to Customer Loyalty
Article IV: You Can’t Send Your Ducks to Eagle School
Article V: Balancing Accountability with Engagement

Ten Guidelines for Ethics & Values

Service and selling are an exchange of value.
Service and selling are not something you do to customers, it's something you do for and with them.
Developing trust and rapport precedes any service or selling activity.
Understanding a member's wants or needs always precedes an attempt to offer a solution.
Service and selling techniques must give way to values-driven principles.
Truth, respect and honesty provide the basis for long-term success with customers.
Service and selling pressure is never exerted by a service team. It's exerted only by customers when they want or need the solution being recommended.
Dealing with member concerns is never a manipulative process. It's a strategy to overcome problems...when customers want to overcome the problems.
Getting agreement to a solution is a victory for both the service team and the member.
Ethics and values contribute more to sales and service success than techniques or strategies.

Contact Us

Healthcare Clients

We serve biotech and healthcare clients around the world. View a complete listing.

Who We Are

Integrity Solutions is a performance improvement organization that focuses on developing sales and service teams that achieve measurable business results — increasing sales, improving customer loyalty, and talent retention. Our philosophy, processes and people change the way our clients do business, by building integrity into every aspect of their customers' experience. With millions of participants worldwide, Integrity Solutions continues to build programs that help our clients create value for their customers.

Business Development for Credit Unions