/ Resources The Sales Mindset and Exceeding Customer Expectations Guest: Bobbi McVey-Blath What is it that your customers truly want and value beyond the basic transaction? And what happens when companies give ‘non-traditional sales roles’ more responsibility for uncovering new sales opportunities with customers? When we change our mindset so that customer service and sales become one and the same, then everyone within the company can comfortably and confidently embrace more of a sales mentality. And when done right- for the right reasons- customer expectations are met like never before. Listen Now Amazon iHeartRadio GoodPods More Options Your Host Will Milano Chief Marketing Officer, Integrity Solutions This episode of Mental Selling is our conversation with Bobbi McVey-Blath, banking industry expert and Owner at Level Up Facilitation Group. Listen on Apple Podcasts, Google Podcasts, Spotify, iHeartRadio, Stitcher or wherever you get your podcasts as we discuss: how a simple yet critical mindset shift about the traditional negative perceptions of selling can teach us to embrace sales how every customer-facing role across a company plays a role in ‘selling’ questioning techniques, listening skills and ‘reading between the lines’ to problem solve and uncover and deliver superior customer value the importance of integrity and trust in both customer experience AND employee experience the role that beliefs play in continually creating benefits for customers training and retaining employees during the Great Resignation- what employees expect today and what companies are too often getting wrong the role of leaders in serving, inspiring and developing employees, extending training beyond basic onboarding and helping them understand how their work directly contributes to the organization’s overall purpose. Shape Copy “How do we change our mindset from this is a sale to this is a service?” – Bobbi McVey-Blath, Level Up Facilitation In recent years customers have grown to expect not only faster but more comprehensive service. They expect not only speed and responsiveness of the transaction but efficiency, ideas, and suggestions that can help them mitigate risk, increase convenience, navigate change and fill (often unstated) needs. And that’s synonymous with what good selling looks like today. Shape Copy “If I feel comfortable, I’m going to be confident. If I’m confident, I’m going to create trust with my customer. It’s a circle of effects.” – Bobbi McVey-Blath Related Links Follow Bobbi on LinkedIn Level Up Facilitation Raise your Mental Selling acumen with us by subscribing on SoundCloud, Apple Podcasts, Google Podcasts iHeartRadio, Spotify, Stitcher or wherever you get your podcasts. Please rate our show or leave a comment— we value YOUR feedback! Share This Post: Related Episodes Taking Control of Your Success in Sales Guest: Elizabeth Lotardo In this Mental Selling episode, you’ll learn about: What to listen for: Additional Resources From This Episode: Raise your Mental… EP. 098 December 12, 2024 33:43 Proven Methods for Building Trust in Sales Guest: David Horsager In this Mental Selling episode, you’ll learn about: What to listen for: Additional Resources From This Episode: Raise your Mental… EP. 097 November 28, 2024 29:05 Building Your Personal Brand in Sales Guest: Natasha Walstra In this Mental Selling episode, you’ll learn about: What to listen for: Additional Resources From This Episode: Raise your Mental… EP. 096 November 14, 2024 33:36 How Sellers Can Stay Relevant in the Digital Age Guest: Shama Hyder In this Mental Selling episode, you’ll learn about: What to listen for: Additional Resources From This Episode: Raise your Mental… EP. 095 October 31, 2024 31:07